It is allowed to move between the regions of the same governorate, where the start and end point of the trip must be specified, either for a specific destination or the choice of the open-destination trip and the selection of the vehicle type to show the expected trip details of duration, distance and cost, where all the values shown are approximate values that can change at the end of the trip depending on the actual distance traveled And the actual trip time calculated by the Captain application, and when requesting the trip, the request will be sent to the nearest available driver to the customer, and in case the request is not accepted, it will be sent to another driver nearby. To the starting point of the trip When the driver reaches the starting point, the driver will alert the customer to receive a notification of the driver's arrival.

When the customer gets into the car, the driver starts the trip to start calculating the trip and time meter, and upon reaching the end point or when the customer wants to stop in a specific area, the driver ends the trip so that the customer shows the complete trip details of duration, distance and amount with the possibility of evaluating the trip and verifying the amount Paid, if the flight distance is less than a certain distance, how much is the cost of this trip fixed by the company, and if there is an error in the flight details, the problem can be reported by contacting technical support, to address the problem immediately.

The customer can pay the driver the full amount of the trip directly (cash), and in case the payment is not made, the driver can inform the company (that the payment has not been made). The driver must periodically review the company’s representatives to collect the amounts paid to him to collect the company’s percentage, through an electronic system with the company’s representative, which records and collects the company’s percentage and prints an invoice.

The customer has the right to cancel the trip request within the period specified by the company (5 minutes for example).

The application can access the files to choose a picture of you and your location if you agree to the permissions.

The possibility of submitting a complaint immediately after paying the amount of the trip, or at a later time where you can choose the flight you want to file a complaint about with the ability to choose a complaint from the proposed complaints or write a complaint or you can communicate directly through the company's contact information.

The possibility of submitting comments, suggestions and complaints about the application and the company will respond as soon as possible, and if you are not satisfied with the response or believe that the processing of your information is not available with the law regulating network communication and combating information crime, you can contact us by calling 011-6136127 or by email complaint@captain-car.sy

Where the user can get a code for trips in case of reaching a certain number of trips (it is done Limitation of the number by the company), or as promotional offers, or on occasions and holidays, where no more than one discount code can be used during a particular flight.

Each of the services provided by the application has specific delivery areas that are likely to change depending on certain factors such as the increasing demand for the service and others, in order to maintain the quality of service, and each driver subscribed to the application has its own working hours, so the availability of services depends on the participating drivers.

In the event that the order is made from an area outside the approved delivery range, outside working hours, or the service is not available, you will be informed that the order is not possible.

this information is determined based on factors such as potential disputes, and guidelines issued by the National Technical Services Authority and other government agencies, and the information we collect about you will be transferred and stored on Our servers are located within the Syrian Arab Republic. We are very careful and transparent about who your information is shared with. Your information may also be disclosed or transferred if you enter into a joint venture with another business entity, or if it is purchased or sold to another business entity.

Marketing includes the Company's services, features, promotions, existing studies, opinion polls, news, updates and events on users' social media.

We may use the personal data (phone number) that we collect to investigate and resolve claims or disputes related to the use of Company services, as permitted by law, or at the request of regulators, government agencies, and official inquiries.

The Company may share personal user data mentioned above if we believe it is required by law, applicable legal process or governmental requests, or where disclosure of such data is appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, to protect the rights, property, or property of others, or in the event of a claim or dispute relating to the use of our services.

The Company may share personal user data other than as described herein if we inform the user and they agree to share.

We may update this document from time to time and notify you of a change via customer service, and use of our Services after it is updated is acceptance of the updated notice.

Privacy Policy Update Log:

Below are the latest updates to our privacy policy. Please review these changes to understand how we handle your data:

• [2024/11/07]: Removed the clause for notifying users of usage policy changes via social media.
• [2024/11/07]: Changed the term "Network Services Regulatory Authority" to "National Authority for Information Technology Services."
• [2024/11/07]: Updated the policy regarding minors to specify that users under 18 years old require parental supervision when using the app.

We recommend reviewing these changes carefully. By continuing to use our services, you accept these updates.

Last update date: 2024/11/07